Your information is private — and we treat it that way.

Personal information necessary to provide psychological care: your name, contact details, date of birth, Medicare card details (if applicable), GP details, and the clinical information you share during sessions. Where you contact us via website forms, we also collect what you type and your email address.

Clinical case notes, assessments, and Medicare details live in Zanda Health (zandahealth.com), our clinical practice management system. Financial records (invoices, receipts) live in Xero. Marketing-list data (newsletter subscribers, downloadable resource requests) lives in FluentCRM on this WordPress site. None of these systems share data with each other beyond what's operationally necessary.

To provide care; to communicate with you about appointments; to claim Medicare rebates on your behalf; to issue invoices and receipts; to fulfil our duty of care and AHPRA obligations; and, where you've opted in, to send you our quarterly Journal newsletter or downloadable resources you've requested.

Your treating clinician within Mind Health. Your nominated GP, with your explicit consent. Medicare, for rebate processing. Where legally compelled — court orders, mandatory reporting obligations — we'll comply, and (where lawful) tell you in advance. We never sell your data and never share it for marketing.

Clinical records: 7 years after your last session (AHPRA + state requirements). 25 years for minors. Financial records: 7 years (ATO). Marketing-list data: until you unsubscribe.

You can request access to your information, ask for corrections, withdraw consent for marketing, or lodge a complaint. Email privacy@mindhealth.com.au — we respond within 30 days. If you're not satisfied with our response, you can complain to the OAIC: oaic.gov.au · 1300 363 992.

This site uses minimal cookies. We track aggregate, anonymised page-view data (which conditions/services are read most) using Google Analytics 4 with IP anonymisation and consent mode v2. We do not track individual users across sites. If you'd prefer not to be counted in our analytics, your browser's Do-Not-Track signal is respected, or you can use an ad-blocker.

We update this policy when legislation or our practices change. Significant changes are notified to current clients by email. Last reviewed: 2026-05-19.